Orders
How can I place an order on UniCologne?
Placing an order is simple! Browse our collection, select your desired fragrance, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on delivery (COD) may be available in select locations.
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. However, you can contact our customer support as soon as possible to check if any changes can be made.
How do I track my order?
After your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your package in real time.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery. We will arrange a replacement or refund as per our policy.
Can I return or exchange a perfume if I don’t like the fragrance?
Due to hygiene reasons, we do not accept returns on used products. However, if the product is sealed and unused, you may be eligible for an exchange or store credit.
Shipping & Returns
What shipping options do you offer?
We offer standard and express shipping across India. Shipping charges and delivery timeframes will be displayed at checkout based on your location.
How long does delivery take?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you offer free shipping?
Yes! We offer free shipping on orders above a Rs. 499. The minimum order value for free shipping is mentioned at checkout.
Do you ship internationally?
Currently, we only ship within India. Stay tuned for updates on international shipping!