Return and Refund Policies

Return and Refund Policy

Last Updated: May 26, 2024

At UniCologne™, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy for information on how to return your items and receive a refund.

Returns

We accept returns of unused and unopened products within 7 days of the purchase date. To be eligible for a return, your item must be in the same condition as when you received it, including the original packaging. To initiate a return, please contact our customer service team at support@unicologne.com with your order number and reason for the return.

Return Process

Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us. Please ensure that the product is securely packaged to prevent damage during transit. You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

Refunds

Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used products. Additionally, gift cards and promotional items are non-returnable and non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@unicologne.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at support@unicologne.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.